Privacy policy

Last updated: June 1, 2026

Dravexel operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Dravexel is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, billing address, shipping address, phone number, and email address.
  • Financial information including payment card information, transaction details, payment confirmations, and other payment-related information.
  • Account information including usernames, passwords, preferences, and account settings.
  • Transaction information including products viewed, added to cart, purchased, returned, exchanged, or canceled.
  • Communications with us, including customer service inquiries and correspondence.
  • Device information including browser type, IP address, device identifiers, and network connection information.
  • Usage information regarding how and when you access and interact with the Services.

Personal Information Sources

We may collect personal information from:

  • Directly from you when you create an account, place an order, contact us, or otherwise interact with the Services.
  • Automatically through cookies, analytics technologies, and similar tracking tools when you use the Services.
  • Service providers who process information on our behalf.
  • Business partners and other third parties where permitted by applicable law.

How We Use Your Personal Information

Depending on your interaction with the Services, we may use your personal information to:

Provide, Tailor, and Improve the Services

  • Process orders and payments.
  • Fulfill purchases and arrange shipping.
  • Process returns, refunds, and exchanges.
  • Manage customer accounts.
  • Provide customer support.
  • Personalize your shopping experience.
  • Improve our products, services, and website performance.

Marketing and Advertising

  • Send promotional communications where permitted by law.
  • Provide personalized advertisements and marketing content.
  • Measure the effectiveness of advertising campaigns.

Security and Fraud Prevention

  • Verify identities and accounts.
  • Detect and prevent fraud, abuse, and unauthorized activity.
  • Maintain the security of our website and Services.

Communicating with You

  • Respond to inquiries and customer service requests.
  • Send important account and order-related notifications.

Legal Compliance

  • Comply with legal obligations.
  • Respond to lawful requests from authorities.
  • Protect our legal rights and enforce our policies.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • With Shopify and service providers who assist with website operations, payment processing, fulfillment, shipping, analytics, cloud storage, and customer support.
  • With marketing and advertising partners to provide advertising and promotional services.
  • When you direct us to share information with third parties.
  • Within our corporate group and affiliates where applicable.
  • In connection with a business transaction such as a merger, acquisition, financing, or sale of assets.
  • To comply with legal requirements or protect our rights, property, customers, or Services.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information necessary to provide and improve the Services. Information submitted through our store may be shared with Shopify and its authorized service providers.

To learn more about Shopify's privacy practices, please visit Shopify's Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove such information.

Security and Retention of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

  • Provide the Services.
  • Comply with legal obligations.
  • Resolve disputes.
  • Enforce agreements and policies.

Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including:

  • Right to Access
  • Right to Know
  • Right to Correct
  • Right to Delete
  • Right to Data Portability
  • Right to Restrict Processing
  • Right to Object to Processing
  • Right to Withdraw Consent
  • Right to Opt Out of Targeted Advertising or Certain Data Sharing Activities

You may exercise these rights by contacting us using the information provided below.

We may need to verify your identity before processing your request.

We will not discriminate against you for exercising your privacy rights.

Complaints

If you have concerns regarding how we process your personal information, please contact us using the information below.

Depending on your location, you may also have the right to lodge a complaint with the appropriate data protection authority.

International Transfers

Your personal information may be transferred to and processed in countries outside your country of residence.

Where required by law, we rely on recognized transfer mechanisms, including Standard Contractual Clauses or equivalent safeguards, to protect personal information transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or business changes.

Any updates will be posted on this page and the "Last updated" date will be revised accordingly.

Contact Information

Legal Representative: CRISTIAN AREVALO

Store Name: Dravexel

Email: admin@dravexel.shop

Phone: +1 346-922-0404

Business Address: 849 Front St, Uniondale, NY 11553, United States

If you have any questions about this Privacy Policy, your personal information, or would like to exercise your privacy rights, please contact us using the information above.