Refund policy
Last updated: June 1, 2026
At Dravexel, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return in accordance with the policy outlined below.
Return Eligibility
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
Be in the same condition that you received it
Be unworn, unused, and free from damage
Include all original tags and packaging
Be accompanied by proof of purchase or receipt
Returns that do not meet these requirements may not be accepted.
How to Start a Return
To initiate a return, please contact us at:
Email: admin@dravexel.shop
Once your return request has been reviewed and approved, we will provide instructions on how and where to send your package.
Return Address:
849 Front St, Uniondale, NY 11553, United States
Please do not send items back without first contacting us and receiving return authorization, as unauthorized returns may not be accepted.
Return Shipping Costs
Customers are responsible for the cost of return shipping.
However, if the item:
Arrives damaged during transit,
Has a manufacturing defect,
Is incorrect, or
Has another issue caused by our fulfillment process,
Dravexel will cover the return shipping costs and provide appropriate assistance.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us immediately at admin@dravexel.shop so we can evaluate the issue and provide a suitable resolution.
Non-Returnable Items
Certain products cannot be returned, including:
Perishable goods (such as food, flowers, or plants)
Customized or personalized products
Personal care items
Hazardous materials
Flammable liquids or gases
If you are unsure whether your item qualifies for return, please contact us before submitting a request.
Additionally, we do not accept returns for:
Gift cards
Clearance, final sale, or marked-down items
Exchanges
The fastest way to receive a different item is to return the original product and place a new order after the return has been approved.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing justification.
To qualify, the item must be:
Unused and unworn
In its original condition and packaging
Accompanied by proof of purchase
This right is provided in accordance with applicable consumer protection laws.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that banks, credit card companies, and payment providers may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
admin@dravexel.shop
Store Information
Store Name: Dravexel
Business Address:
849 Front St, Uniondale, NY 11553, United States
Return Address:
849 Front St, Uniondale, NY 11553, United States
Contact Information
For questions regarding returns, refunds, or exchanges, please contact:
Legal Representative: CRISTIAN AREVALO
Email: admin@dravexel.shop
Phone: +1 346-922-0404
Business Address: 849 Front St, Uniondale, NY 11553, United States